For customers registering with an email from a mobile or smartphone carrier.

When registering with an email from a mobile or smartphone carrier (those ending with @docomo.ne.jp, @ezweb.ne.jp, etc) please add plusalpha-glass.com to your permitted sender list. *We are experiencing many problems with customers not being able to receive emails. At present we will reply to contact within five days. In the event that you do not receive a reply please check your permitted sender settings. For customers contacting use from an email address other than a mobile carrier, please check your junk mail folder if you do not receive a reply.

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Regarding current state of Space Glass sales

At present PlusAlpha products are in high demand, which we are struggling to keep up with. As such, sales are limited to online lottery sales and lottery sales at retail outlets. We currently are not selling through Rakuten, Yahoo, Amazon, and other similar channels. We release latest information regarding online and retail lottery sales through our email newsletter. Please sign up here. Please note that purchase and lottery purchase through our online store requires a separate online store account. We do apologize for any inconvenience that you may experience but ask for your kind understanding in this matter.